The Gist

ProductFeedback will collect certain non-personally identifiable information about you as you use our sites. We may use this data to better understand our users. We can also publish this data, but the data will be about a large group of users, not individuals. We may also collect certain personal information about you and your use of the Service (as defined herein) which may be published and used in the aggregate as set forth in this Privacy Policy.

We will also ask you to provide personal information, but you’ll always be able to opt out. If you give us personal information, we won’t do anything evil with it.

We can also use cookies, but you can choose not to store these.

That’s the basic idea, but you must read through the entire Privacy Policy below and agree with all the details before you use any of our sites.


This document is based upon the Automattic Privacy Policy and is licensed under Creative Commons Attribution Share-Alike License 2.5. Basically, this means you can use it verbatim or edited, but you must release new versions under the same license, and you have to credit Automattic somewhere (like this!). Automattic is not connected with and does not sponsor or endorse ProductFeedback or its use of the work.

ProductFeedback makes available services include our web sites ( (the “Site”)), our blog, our API, and any other software, sites, and services offered by ProductFeedback in connection to any of those (taken together, the “Service”). It is ProductFeedback’s policy to respect your privacy regarding any information we may collect while operating our Site.


If you have question about this Privacy Policy, please contact us at [email protected]


Like most website operators, ProductFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ProductFeedback’s purpose in collecting non-personally identifying information is to better understand how ProductFeedback’s visitors use its website. From time to time, ProductFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

ProductFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses. ProductFeedback does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below. We may also collect and use IP addresses to block users who violated our Terms of Service.

Gathering of Personally-Identifying Information

Certain visitors to ProductFeedback’s websites choose to interact with ProductFeedback in ways that require ProductFeedback to gather personally-identifying information. The amount and type of information that ProductFeedback gathers depends on the nature of the interaction. ProductFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with ProductFeedback. ProductFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Service-related activities.

Additionally, some interactions, such as posting a comment, may ask for optional personal information. For instance, when posting a comment, may provide a website that will be displayed along with a user’s name when the comment is displayed. Supplying such personal information is completely optional and is only displayed for the benefit and the convenience of the user.

Aggregated Statistics and Third Party Analytics Providers

ProductFeedback may collect statistics about the behaviour of visitors to and users of the Service. For instance, ProductFeedback may monitor the most popular parts of the ProductFeedback Site. ProductFeedback may display this information in the aggregate publicly or provide it to others.

In addition, ProductFeedback may, from time to time, collect certain personal information from you, your use of the Services, and/or the users of your website, such as your user churn rate, your financial data and revenue, your conversation rates and other metrics (your “Data”). ProductFeedback may publish and display your Data in the aggregate to the public through our Site or on our blog, e.g. by publishing a report on average churn rates on the Site. However, all Data is only used and published in the aggregate which means that any published Data will not identify you, your website, your company or your users, or link you to the published information in any way. If you wish to opt out of the publication of your Data, please contact us as [email protected]

ProductFeedback may also use third party analytics providers and products, such as Amazon (collectively, “Third Party Providers”), to obtain, compile and analyse information (that may include personally-identifying information) about how users are using and interacting with ProductFeedback and/or the Services. Such information is compiled in the aggregate and anonymised (i.e. the aggregated data will not personally identify users in any way) and provided to Third Party Providers for analytics purposes only (e.g. obtaining statistics and other information about how users are using and interacting with ProductFeedback). These Third Party Providers may use a variety of established or new technologies or tools (including, without limitation, cookies, web beacons, HTTP cache, local shared objects and persistent identifiers) to recognize your computer or device and/or to collect or compile this information. You understand and acknowledge that ProductFeedback has no control over the technologies, tools or practices of the Third Party Providers providing analytics products and services to ProductFeedback.

ProductFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

ProductFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on ProductFeedback’ behalf or to provide services available at ProductFeedback’ Site websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using the Service, you consent to the transfer of such information to them. ProductFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, ProductFeedback discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when ProductFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of ProductFeedback, third parties or the public at large. If you are a registered user of the Service and have supplied your email address, ProductFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ProductFeedback and our products. We primarily use our website and blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. ProductFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the Service each time the visitor returns. ProductFeedback uses cookies to help ProductFeedback identify and track visitors, their usage of ProductFeedback Service, and their Service access preferences. ProductFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ProductFeedback’s websites, with the drawback that certain features of ProductFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If ProductFeedback, or substantially all of its assets, were acquired, or in the unlikely event that ProductFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of ProductFeedback may continue to use your personal information as set forth in this policy.

Data Storage

ProductFeedback uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. You understand that although you retain full rights to your data, it may be stored on third party storage and transmitted through third party networks.

Privacy Policy Changes

Although most changes are likely to be minor, ProductFeedback may change its Privacy Policy from time to time, and in ProductFeedback’s sole discretion. ProductFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy.